We’re here to assist you with your custom gear!

No, we do not charge any fees for our design process. It's completely free and tailored 100% to your ideas. There are no restrictions on changes or feedback; we'll keep designing until you're completely satisfied!

Certainly! We recognize the significance of your sponsors' support, so we are more than happy to incorporate all the logos you require. We'll ensure they are prominently positioned for optimal visibility and promotion.

To begin designing your custom gear, simply add the products you desire to your cart and proceed to the checkout. In the cart visualization, you'll find an option below the product list labeled 'Add Design Notes.' Here, you can share your ideas, preferred colors, and desired styles with us. After placing your order, one of our designers will reach out to you with a few initial concepts based on your comments. You'll then collaborate via email to refine and adjust the design until you love it!

We strive to expedite the design process so you can start production as soon as possible. Upon placing your order, we aim to provide our initial design concepts and feedback within 24 business hours, and we appreciate prompt responses from you as well. However, we understand that each client's timeline may vary, so we're flexible and can adjust the process according to your needs. It's important to note that our lead time for production begins once the design is approved.

No, we do not charge any fees for our design process. It's completely free and tailored 100% to your ideas. There are no restrictions on changes or feedback; we'll keep designing until you're completely satisfied!

At Innerforce, we're proud to offer custom gear with no minimums, allowing you to start your design order by simply adding one product to your cart. If you're interested in larger quantities, we provide various discounts starting from orders of two products, enabling you to create your own collection with ease! If you're leading a team or seeking a bulk order, please visit this section for more information.

The selection of the size of our products is tailored to your individual taste and the fit we define for each item. We recommend taking your measurements (chest, waist, hips, and height), consulting our size chart, and determining which Innerforce size best matches your body. If you require assistance, our team is always available to help. Additionally, we have a vast database of current clients, and we can provide you with more information and photos to help you visualize how the products may look on you.

No, when you order a product with a white template, it's like receiving a "blank canvas" that you'll customize with your ideas and our expertise. However, if you prefer a white product, we can certainly accommodate that request. Ultimately, the decision is yours!

We understand that one concern with custom orders is, "What if I don't like the design created for me?" While we've never encountered such a situation—all our clients have been delighted with their gear— we want you to feel assured in your decision. If, by chance, the design doesn't meet your expectations, we commit to refunding your money. This refund can only be processed if the order has not entered the production phase. Once you've approved the design and we commence production, refunds are not available.

We offer several payment options to accommodate your preferences, including credit card, PayPal, and wire transfer. Additionally, we provide flexible payment plans: you can opt for a 6-month installment plan with no interest, or a 12-month installment plan with a small interest fee. These options aim to make your order more affordable and allow you to spread out your payments.

Our lead time for individual orders are 8 weeks since the order is paid and design approved. Either way, we always encourage you to contact us first if you have a race soon or in a shorter period to see if we can adjust production to fit your schedule.

You can see the status of our order by creating a profile in our website in the section "orders". Either way, during the weeks we're production your gear, we'll send you different emails with updates and information about your order. Please make sure to see you spam folder and accept to receive emails from us and our website. Needs more information? You designer is always avaliable to answer any question!

Once your order leaves our factory to our warehouse you'll receive an email to confirm your shipping information. Make sure to reply it in case you need to change your shipping adrress so as soon as we get your order in our warehouse, we can ship it. Once it happens, you'll receive your tracking number by email to follow it.

Our sales are considered final. Once purchased, our items are non-returnable and non-exchangeable. However, we have meticulously designed a comprehensive warranty program that covers you in various situations. You can review the complete policy here.

Yes, we do! Our sponsorship program is called #teaminnerforce, and it serves as our ambassador program. Through #teaminnerforce, we proudly support 100 athletes each year. Applications for sponsorship open every August, and you can pre-apply here.

At this time, we do not sponsor individual athletes outside of our #teaminnerforce ambassador program. As a small company, we have a limited budget allocated specifically for sponsorships, and we prioritize supporting our community through #teaminnerforce. If you're seeking individual sponsorship, we encourage you to join our team, learn more about us, share more about yourself, and then together, we can build a stronger relationship.