FREQUENTLY ASKED QUESTIONS
ARTWORK & DESIGN
Do you charge for design work?
At Innerforce, we provide 1 FREE initial design, and 2 free edit cycles to fine-tune your design just the way you want it. For edit cycles requested beyond the 2 free provided, a small art fee ($25) per edit cycle applies. Innerforce’s goal, is to have all our designs be free of charge.
Additional art fees that may apply:
1. If you have logos that need to be redrawn, or if you have specific graphics that need to be created, there may be additional nominal design fees.
2. If you would like an additional Design Option, we ask for a $50 art fee per additional design option we create for you. Each additional design option will also have 2 edit cycles included.
3. If we provide an initial free design, but you’d like to go in a completely different direction, we ask for a re-design art fee of $50 for this. Your redesign will also receive 2 edit cycles.
We will always let you know before proceeding if any art fees apply to your request.
What do I need to get started?
We need all logos and artwork to be Vector format. That way we can scale it, pull color from it and change it as needed for the design. The files are either eps or ai, created in Adobe Illustrator or similar vector program. If you cannot get Vector art, a high resolution Raster image may work for us, preferably a psd, tiff, or png file with transparent background. Please consult Innerforce to see if your artwork is usable. In most cases, we can convert logos into Vector format for an additional charge.
I don’t know what I want for a design. Can you help?
Yes! That is what we do best! Simply give us some colors you’d like and a general description of what you are looking for (Simple, Nostalgic, Wild, etc.) and we’ll get to work! We also have some pre-designed templates to use as a great starting point. Contact us for access to these designs.
Are there any limitations with color?
No, with our dye sublimation process on orders less than 500 pieces, there are no limitations on the number of colors you can use in your design and price is not affected by the number of colors used.
Can I make changes to the Innerfoce template ‘pre-designs’?
Absolutely. Our template designs are a starting points to help you visualize what is possible for design. You can use ‘as is’ or change colors and design elements within the template.
I have very specific color requirements. Do you match colors?
Color is the most important and critical part of the design. It is impossible to confirm colors using your computer screen as colors vary from screen to screen. To solve this problem and ensure consistency of color, we typically use the Pantone Color system to reference colors. If you do not have access to a Pantone Color Book, we can send you our Innerforce Color Swatch. Conversely, you can send us a printed sample of the actual color you want and our Art Department will determine the equivalent Pantone or Innerforce color match. For more information on color, please contact us.
ORDERING & PAYMENT
What are your minimum order requirements?
With Innerforce, there are NO minimums. In fact, Innerforce is the only Full-Custom manufacturer of technical cycling apparel that offers no minimums. Pricing is tiered based on your order volume and reordering is easy. You may even be eligible for discount pricing on your reorder.
How do Innerfoce products fit compared to others?
Since designs and patterns vary from company to company, and “fit” is subject to personal opinion, it is very difficult to make a general comparison. Our Customer feedback suggests that our products fit within the range indicated on our size chart and considered standard industry wide when compared to a variety of competitors. We recommend reviewing the size chart and matching at least 2 out of the three parameters.
Can I combine Men’s and Womens sizes for tiered pricing?
Yes! You can add both men’s and women’s jerseys together to qualify for a higher tier discount providing that all pieces are on the same product and have the same design.
Can I place my order Online?
Absolutely. You can order online 24/7.
What are the payment options?
Payment for orders is easy! We take most major cards, bank wire-transfer and Certified check.
How much is shipping?
Custom Orders are shipped directly from our own manufacturing facility in China via courier. Tracking your shipment online is easy as we will provide you with an exclusive tracking number.
Individual orders over $300 are shipped for free! For all other orders, we offer a flat fee of $30 if you are in the US or Europe and $35 for the rest of the world. Team or bulk orders are quoted based on the order. For questions about team orders, please contact us.
PRODUCTION & DELIVERY
How long will it take to receive my order?
Innerforce has one of the fastest delivery times for technical apparel. Usually 4-5 weeks from the day you place your order through the online store. Our usual lead time is about 4 weeks since the final artwork is approved. You’ll be out riding in no time.
Can I track my shipment?
Absolutely. At the time of shipment, you will receive a confirmation email with the details and tracking number of your shipment.
I received my order but there was a mistake?
We take extra special measures at all phases of the production and delivery process to ensure the accuracy of your order. However, mistakes can happen and we’ll do our best to make everything right as fast as possible. If you discover an error, please contact us immediately and have your Order # and packing list available.
My order arrived. I absolutely love it. What’s next?
This is our favorite question! We love making you look good and knowing that we’ve done that makes us really happy as well. Your feedback is also valuable to other visitors and customers like yourself. GIVE US YOUR FEEDBACK
Is there any way to speed up the shipping?
We understand you are in a hurry to get your product. We currently use the best and fastest courier options. We cannot rush deliveries beyond our current shipping method.
Is there any way to reduce shipping costs?
We use courier in order to provide the best service. As a company, we subsidize shipping to make it more affordable for you. If you are doing a team shipment to individual participants, we can cut costs and place a bulk order shipping to one person. This lumps all the fees together for a reduced amount.
Can I ship to a PO or APO Box?
If this is the case please contact us and we will do our best to accommodate your order.